How to Disarm a Criticism That Feels Wrong
How can you POSSIBLY agree with criticisms that seem absolutely wrong and unfair? We’re continuing our Five Secrets of Effective Communication series by addressing a question that EVERYBODY asks.
The Hardest Skill in Conflict — And the Most Powerful
Defending yourself only makes an argument worse! In this video, Adam Holman and I introduce the Disarming Technique—the first in our mini-series on the Five Secrets of Effective Communication.
025: Ask David — How do you handle a patient you don’t like (or who bores you)?
In this Podcast, David answers two intriguing questions posed by listeners, and one question posed by his host and colleague Dr. Fabrice Nye. How do you deal with a patient (or friend) who is boring? David describes a technique he learned from a mentor, Dr. Myles...014: The Five Secrets of Effective Communication (Part 1)
Practically all of us have a friend, colleague, client, customer or family member we aren’t getting along with very well. Perhaps the difficult person in your life is excessively critical of you, complains constantly, won’t express his or her feelings, always has to...