Help for Downloading and Using the Therapist’s Tools
Table of Contents:
- How to download your order
- Tips for Downloading your order
- Downloading your order on a mobile device
- Using the ebook – “Tools, NOT Schools”
- Overview on how to use the electronic tools with clients
- Troubleshooting form issues – data missing
- How to upload/download forms via SimplePractice & Google Suite Pro for clients & therapists (several videos on this below)
- How to use via Acrobat Reader & Google Drive – clients & therapists
- Using the EASY Diagnostic DSM V – instructional not technical answers.
Questions and technical support contact Angela Poch (who made the fillable PDF’s and can help with tech support) email@example.com. Note updates, when available, may come from Angela.
Downloading your order!
This video shows how to download your order from this website, where to find the password, and some things to watch out for. Extra troubleshooting tips for downloading below video, please read before contacting tech support.
Yes, you have to put the password in each time for the password protected products such as the ebook or Therapist’s Toolkit. The password is on the order form receipt under “notes”. No password on Electronic Took Package or the EASY.
Extra tips for Downloading.
If you have Google Workspace or an antivirus device be sure to check the settings. Some programs override where a download ends up on your computer.
Make sure you have download the entire file. Sometimes the files do not download completely and this will cause errors. If you are unsure, reach out. File size may be listed on your order form or in the description on the shop page.
Download to your computer FIRST, then you can transfer to other devices once you know it’s working. Mobile devices can be finicky, see below.
Downloading on a mobile device.
Make sure you know where you are downloading to. Many times the download happens and you don’t see it. Then you try again only to run out of available downloads. Tips: The download link may or may not open in the browser. I recommend copying the hyperlink from the email receipt to your browser on your mobile device. From there, on an iphone/ipad, save the PDF using the save/share icon (box with arrow) to a specific place on your mobile device.
One user discovered the download was stored google drive and it was being blocked by their settings. They removed the block and was able to access it across all devices.
For those who use Kindle: https://www.amazon.com/gp/sendtokindle/email
Using the ebook, “Tools, NOT Schools”
This video shows how to navigate and use the ebook.
Overview of using the tools!
This video shows sample of how to use the forms. Electronic Tool Package & License used in the video but info works for the other tools.
Troubleshooting Tool Issues
Forms having missing data. Make sure both you and the client are using Acrobat Reader and upload/downloading as instructed by your file sharing provider. Remember the forms must be on the clients computer and OPEN in Acrobat Reader to record and save the information entered. Do not use a browser or open from within an email program.
For those with secure email. Keep in mind there can be glitches in data when sending forms. Here’s what Adobe (the maker of PDF’s) has to say. “Some servers can corrupt a PDF.” “MS Outlook’s Exchange server is known to corrupt PDF files unless it is setup to accept the PDF format. As noted putting the PDF into a zip file will prevent this issue.”
How to upload/download the forms via SimplePractice – for therapists
How to upload/download the forms via SimplePractice – for clients
You may share this link with clients: https://vimeo.com/486667711
How to upload/download the forms via Google Suite Pro – therapists
This video assumes you’ve used gsuite before. If you need help learning more about gsuite visit Google’s help page on adding and sharing folders here. Note: You will need to add a folder for each client (I have one main parent folder called “client folders”. I also use client codes to keep it straight and add extra security if my screen is open).
How to upload/download the forms via Google Suite Pro – clients
You may share this link with clients: https://vimeo.com/486667152
How to use via Acrobat Reader – clients & therapists
You may share this link with clients: https://vimeo.com/486871221
How to use via Google Drive – clients & therapists
NOTE: There are some limitations to using the Acrobat plug in on Google Drive. You may need to use the annotation tools in some cases. Updated video coming soon!!! You may share this link with clients: https://vimeo.com/486852868
Tips for using Google Drive with an iPad
You may share this link with clients BUT make sure you watch the video above first. https://vimeo.com/486850114