David, Helen and Fabrice discuss “I Feel” Statements, the fourth of the Five Secrets of Effective Communication. The essence of this technique is to share your thoughts and feelings openly and with respect, rather than hiding your feelings or acting them out aggressively.
The Five Secrets are organized around the acronym, EAR. E = Empathy, A = Assertiveness, and R = Respect. The last three podcasts were on the E = Empathy techniques. This podcast will be on A = Assertiveness.
David, Helen and Fabrice discuss how the Five Secrets differs from assertiveness training, which has been incredibly popular for the past 50 years, with many best-selling books. Assertiveness is all about expressing your own needs and feelings. Although this is incredibly important, David argues that assertiveness alone can come off as somewhat “self”-centered, since your talking about how YOU feel and what YOU need. In contrast, that the most skillful and effective communication involves a more balanced focus on your own and the other person’s feelings, in a spirit of mutual respect and “oneness.”
David tells a funny story of what happened after he read a book on assertiveness training when he was a psychiatric resident. He dutifully and enthusiastically tried to apply the techniques he was reading about in the assertiveness book during a dispute with a gas station attendant in Philadelphia, and the gas station attendant threatened to break his kneecaps!
Although David does not like formulas, they can sometimes help you when you are learning a technique for the first time. The formula for an “I Feel” Statement would be a statement along these lines: “I feel X, Y, and Z,” where X, Y, and Z are words from the Feeling Words list.
David, Helen and Fabrice discuss the importance of this technique, and how to use it in different settings. Although sharing your feelings can be vitally important in conversations with loved ones, as well as interactions and negotiations with colleagues at work, you would use different kinds of feeling words in different settings. For example, you might say, “I feel kind of hurt and put down right now” during an interaction with your spouse or partner, but you probably wouldn’t say that when talking to your boss, because it would sound goofy!
They also discuss common errors people make when trying to use “I Feel” Statements. A common error I saying “I feel that . . . ” followed by something about the other person, such as “I feel that you’re wrong.” This is not the expression of your feelings, but a criticism of the other person.
They also discuss common sources of resistance to using this technique. For example, you may be afraid that if you share your feelings openly, and allow yourself to be vulnerable, something bad will happen, or that people will take advantage of you or use the information to hurt you.
In addition, many human beings, and perhaps most of us, tend to repress our feelings and hide them from others, thinking we “shouldn’t” feel the way we do. For example, if you feel ashamed, you may feel the urge to hide your feelings from others. David describes how he often feels this way if he makes errors during his teaching–he thinks he has to hide his shame from his students, thinking a Stanford professor should not have such feelings!
David emphasizes that even include famous people who claim to be experts in communication have the urge to hide their feelings. David describes an awkward but funny interaction he had recently with a famous communication expert at the recent Evolution of Psychotherapy Conference.
Your homework for the week is to use five “I Feel” Statements every day. They can be positive as well as negative, and it can something as simple as “I feel great because the sun is shining today,” or “I feel sad and disappointed because my talk wasn’t as successful as I’d hoped, and someone in the audience was critical of me.”
David, Helen, and Fabrice emphasize once again that using the Five Secrets one at a time is artificial, like the practice exercises on musical instrument. So the homework exercises are like that. Once you’ve master each of the Five Secrets, and you have a feel for how they work, you can integrate and weave them together masterfully in challenging real life situations that are sensitive and important to you.
And Helen emphasizes the crucial idea that the Five Secrets will only help you if you have a sincere desire to resolve conflicts and to develop more loving and successfully relationships with others.
Fabrice and I hope you enjoy our Podcasts, and also hope you can leave some positive comments for us and some five star ratings if you like what we’re doing!
At least one listener has had problems leaving an iTunes review from his i-phone, so Fabrice has created some simple to follow instructions if you need help.
As usual, great, informative podcast. Love the funny stories, too!
Thanks so much. Fabrice and I REALLY appreciate the feedback and support! All the best for 2018, david
I love that you share your vulnerability David. Thank you for reminding me that it is ok to feel vulnerable. As the primary caregiver to my elderly mother, I sometimes feel unappreciated and scared. I often try to fight these feelings instead of acknowledging them. Happy New Year!
Hi Rob, So good to hear from you again. You ALWAYS brighten up my day. When you are visiting in California, make sure you find time for our Sunday hike. Wouldn’t that be cool! I am so sad to hear about your elderly mother. Understandable to feel the way you do. On the hikes, people are pretty darn open, and it always brings us closer together. But is sometimes shocking to learning about the pain so many people are carrying inside, feeling unworthy in a myriad of ways, and for so many many reasons, but often with the same common denominator, of “I am broken” or “I am defective” or “inferior” or simply “not good enough.” And the feelings of depression and anxiety–and as you know, sometimes even anger–can be be almost unbearable. When I can relieve that suffering, what a joy that is. But sometimes it’s not so easy, and that can be heart breaking.
All the best, Rob, for 2018. I am so glad you are in such frequent touch regarding the blogs, podcasts, and such. Thank you!
Thank you so much David. Happy New Year!