003: E = Empathy—Does It Really Make a Difference?

In this podcast, David and Fabrice explore the “Empathy” part of the T.E.A.M. model. David describes:

  • How an encounter with a patient with paranoid schizophrenia dramatically changed the course of his career
  • The 5 Secrets of Effective Communication
  • How to talk with your EAR

Dr. Burns also discusses what therapists can do when

  • you are angry with a patient
  • you don’t like a patient
  • or when a patient is angry with you

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